Front Desk Receptionist (Scott AFB, IL) - On-Call
Ivyhill Technologies LLC Ivyhill Technologies LLC Scott AFB, IL Scott AFB, IL Full-time Full-time $15 - $17 an hour $15 - $17 an hour Ivyhill has an immediate for a front Desk Receptionist for its project located at Scott AFB, IL area.
This is a on-call position, hours will vary (Monday - Friday).
Qualified candidate will provide various clerical and administrative duties, including entering required information and data into the Scott AFB Military & Family Readiness Center's (M&RFC) Transition Assistance Program (TAP); and provide computer support on the use of the various software programs that fall within this program.
Will input all data as required and maintain currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system, Department of Defense Transition Assistance Program (DOD TAP) web application, and other web applications as specified by Air Force or other authorities.
Will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the M&FRC, schedule clients for M&FRC classes, and provide complete and clear information that addresses most routine or procedural issues.
The qualified candidate will:
Provide administrative support to an average of 200
call-ins and walk-in customers to the M&FRC attending workshops and individual appointments throughout the course of the week.
Create and update TAP related workshops in AFFIRST; assign and schedule required IC Transition tasks to complete for compliance and keep informational material updated as requested.
Update client checklist on DD Form 2648 in milConnect after completion of IC's required workshops and documentation.
Maintain accountability statistics for the Transition Assistance Program in AFFIRST; data will be used to develop charts, logs, and summaries.
Proficient with internet data bases and mechanisms such as:
Skype/Teams, VTC, FaceTime and other online meeting media.
Other related duties as assigned.
Position requirements:
U.
S.
Citizenship.
High School Diploma or equivalent.
Minimum of 2 years data entry experience.
Strong working knowledge and capability to operate data entry device(s) to input lists, records or other data points into an electronic format.
Familiarity with standard concepts, practices, and procedures within a customer support and business environment.
Be able to rely on experience and judgment to plan and accomplish goals.
Proficiency with computers and office software programs to include Microsoft Office Products (Word, Excel, Outlook, etc.
), Adobe, Web Based applications, file management, etc.
Proficiency with various office automation software programs, tools and techniques to support TAP and produce a variety of documents, such as emails, reports, spreadsheets, databases and graphs.
Ability to work effectively with diverse groups.
Ability to communicate effectively, both orally and in writing, using tact and courtesy.
Ability to read, write, speak and understand English.
Ability to plan, organize work, multi-task, pay strict attention to detail and the ability to meet deadlines.
Ability to maintain compliance with privacy act information.
Ability to maintain work area in a neat and orderly manner.
Be dependable/reliable.
Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour Expected hours:
1 - 40 per week Schedule:
Day shift Monday to Friday Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a on-call position, hours will vary (Monday - Friday).
Qualified candidate will provide various clerical and administrative duties, including entering required information and data into the Scott AFB Military & Family Readiness Center's (M&RFC) Transition Assistance Program (TAP); and provide computer support on the use of the various software programs that fall within this program.
Will input all data as required and maintain currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system, Department of Defense Transition Assistance Program (DOD TAP) web application, and other web applications as specified by Air Force or other authorities.
Will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the M&FRC, schedule clients for M&FRC classes, and provide complete and clear information that addresses most routine or procedural issues.
The qualified candidate will:
Provide administrative support to an average of 200
call-ins and walk-in customers to the M&FRC attending workshops and individual appointments throughout the course of the week.
Create and update TAP related workshops in AFFIRST; assign and schedule required IC Transition tasks to complete for compliance and keep informational material updated as requested.
Update client checklist on DD Form 2648 in milConnect after completion of IC's required workshops and documentation.
Maintain accountability statistics for the Transition Assistance Program in AFFIRST; data will be used to develop charts, logs, and summaries.
Proficient with internet data bases and mechanisms such as:
Skype/Teams, VTC, FaceTime and other online meeting media.
Other related duties as assigned.
Position requirements:
U.
S.
Citizenship.
High School Diploma or equivalent.
Minimum of 2 years data entry experience.
Strong working knowledge and capability to operate data entry device(s) to input lists, records or other data points into an electronic format.
Familiarity with standard concepts, practices, and procedures within a customer support and business environment.
Be able to rely on experience and judgment to plan and accomplish goals.
Proficiency with computers and office software programs to include Microsoft Office Products (Word, Excel, Outlook, etc.
), Adobe, Web Based applications, file management, etc.
Proficiency with various office automation software programs, tools and techniques to support TAP and produce a variety of documents, such as emails, reports, spreadsheets, databases and graphs.
Ability to work effectively with diverse groups.
Ability to communicate effectively, both orally and in writing, using tact and courtesy.
Ability to read, write, speak and understand English.
Ability to plan, organize work, multi-task, pay strict attention to detail and the ability to meet deadlines.
Ability to maintain compliance with privacy act information.
Ability to maintain work area in a neat and orderly manner.
Be dependable/reliable.
Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour Expected hours:
1 - 40 per week Schedule:
Day shift Monday to Friday Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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